0000151476 00000 n 0000217137 00000 n You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 0000211524 00000 n AWP Assistance UK Limited FCA registration number is 311909. When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. 0000207075 00000 n (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. In addition, we may be obliged to make personal data available to authorised UKor EUforeign authorities in accordance with applicable law and regulations, notably for the purposes of the prevention, detection, defence and prosecution of crime, security and counter-terrorism. 0000220433 00000 n 0000156468 00000 n TM. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. Beyond this point you will not be able to claim a voucher. 0000154046 00000 n E-mail: Insurance@allianz . Please check your confirmation email for your hotel's cancellation policy. 0000274493 00000 n Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 0000185694 00000 n These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. 0000172310 00000 n We may vary the terms of your cover and the premium rates at the renewal date. | Read 81-100 Reviews out of 1,076 . 0000183486 00000 n 0000200149 00000 n However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. 1. Do not to attempt to modify the service in any way. You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. 1.1 By using the service you agree to be bound by these terms and conditions in full. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. 0000148422 00000 n call. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. Labelling of LuggageAll your luggage must be clearly labelled with your full name, seat number and destination station. . Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. The amount of compensation will depend on the length of delay: Length of delay. 0000209856 00000 n 49. 0000220604 00000 n 0000207443 00000 n Registered in England. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. 0000224293 00000 n Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers Rights and Obligations (PRR) and all relevant national laws apply to travel on Eurostartrain services. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000264932 00000 n Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. 60. 0000270179 00000 n You are not entitled to any reduction in the fare once you have purchased your ticket. Note that all ammunition must be removed and must not be taken on board. 17. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. Get reimbursed for lost, damaged or stolen bags. 0000145106 00000 n For more details on what you can carry when you travel on Eurostar trains, additional levies payable and our registered luggage service please check our website:www.eurostar.com. Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). 0000411940 00000 n 17. While we are still in the EU, we have an EHIC card and yes, I thought travel insurance was unnecessary. Unless agreed otherwise, English law will apply and all communications and documentation in relation to Eurostar Travel Insurance will be in English. All rights are reserved by Eurostar International Limited and its associated companies. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. No, e-vouchers can only be used to book Eurostar tickets at . 60-119 minutes. more. 4. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 5.2 You agree that, except for death and personal injury arising from the negligence of Eurostar, we shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with the service, including without limitation damage for loss of business, loss of profits or revenue, business interruption, loss of business information, loss of the use of the service, loss of goods, loss of contracts, loss or corruption or information or data or any other direct or indirect pecuniary loss (even where we have been advised of the possibility of such loss or damage). 0000134463 00000 n Quick Links: Book a ticket . 5. 0000143052 00000 n If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. 0000150250 00000 n Eurostar will not be responsible for any passengers failure to comply with the above requirements. We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. 0000158647 00000 n Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . 0000271619 00000 n Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. Before departure it is the dog owners responsibility to ensure that their dog has a valid Animal Health Certificate or EU pet passport; that the dogs vaccines are up-to-date before travel and that the name on the dogs ticket matches that found on the Animal Health certificate or EU pet passport. Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? 2 Important information Thank you for taking out Eurostar Travel Insurance with us. 0000132205 00000 n Please note fencing swords can be carried as permitted luggage provided they are in a protective case. If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion). Can I change my booking? Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000159392 00000 n 0000171511 00000 n 0000127886 00000 n If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. 61. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. Requests for linking should be sent toinfo@eurostar.com. 0000039363 00000 n 6. Click here if your service is cancelled and you need further info including how to request a refund. Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. 0000384437 00000 n 45. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. 11. Simply go toeurostar.comand find the tickets youd like to book. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. If your trip takes a left turn, Allianz wants to put it right. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000269997 00000 n 8. 0000162154 00000 n 50% of the cost of the affected leg as a cash refund. This costs nothing and you should have one in any case when in Europe.. 0000020692 00000 n 0000265037 00000 n Details of recommended minimum connection times are published on our website:www.eurostar.com. 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. 0000237455 00000 n Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy. 20. Enter your details below to request an eVoucher or exchange your ticket. 0000178399 00000 n What to do if we have to cancel your train. 0000224673 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. 0000192621 00000 n 0000184216 00000 n 0000204214 00000 n In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. Our medical emergency team is available 24 hours a day to assist you. 0000248639 00000 n You accept that we may modify these restrictions from time to time. If you bought your policy at the same time as your EurostarTM ticket, This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. See more. 0000144524 00000 n Your location is London. 0000169712 00000 n 0000168296 00000 n 0000164350 00000 n The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. 0000154795 00000 n 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. Whilst Eurostar International Limited tries to ensure all fares, conditions and times are correct it cannot be held responsible for errors or omissions. 1. REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? . You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. 0000152577 00000 n 0000411122 00000 n 0000250569 00000 n If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. Accompanied BicyclesIf you fold your bike or dismantle it to remove the saddle, handlebars and wheels, you can carry it on board in a bike bag as part of your luggage allowance, provided the overall size is no more than 85cm in length. 0000131085 00000 n 16. If we do this, we will provide you with replacement tickets or receipts as appropriate. 0000157920 00000 n 0000148774 00000 n 0000216381 00000 n You can submit a claim up to 60 days after the date of travel. 0000310713 00000 n Liability in case a journey cannot be continued the same day, 35. The currency of your booking needs to be the same as the currency of your e-voucher. 42. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 0000250170 00000 n Actually, no. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000147686 00000 n Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. 0000019484 00000 n 0000138144 00000 n 10. 0000202542 00000 n 0000039005 00000 n **Calls charged at national rates. Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. 0000221332 00000 n 50. 0000129572 00000 n Hopefully this is posted in the correct section of the forum. 0000188901 00000 n 0000196657 00000 n 0000163599 00000 n 0000139006 00000 n The applicable rules and procedure when submitting a request to the Mdiation SNCF Voyageurs are governed by a Mediation agreement (Protocole de mdiation) Eurostar International Limited has entered into. You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. 0000195585 00000 n Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000210605 00000 n Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. They are also translated into the French and Dutch languages. 0000155764 00000 n Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Mondial Assistance (UK) Limited FCA registration number is 311909 . 0000411630 00000 n . Thats why weve teamed up with Allianz to give our passengers travel insurance. Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, 0000273644 00000 n 0000130341 00000 n But what you're doing is buying a 5 course meal when you only need the desert. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. AnimalsWe allow guide and assistance dogswhere a passenger requires the support of the guide or assistance dog to travel(in accordance with all the requirements of the PETS Scheme), but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. 4. 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. insurance as shown on your insurance confirmation. Finding flights with Eurostar: FAQs . UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? 0000174070 00000 n Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. Holiday cancellation insurance is included within travel insurance policies to help protect you if things don't go to plan leaving you unable to travel. 0000138328 00000 n Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. See paragraph 25 of these conditions for more information. Travel using the promotional code is subject to availability and levels of availability to all destinations may change. 0000237965 00000 n 0000121573 00000 n With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. 5. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. Can I change my booking? References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. 10. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000148208 00000 n 10. 0000201816 00000 n All tickets offered under this promotion are non-exchangeable (i.e. Call our customer service line on 0371 200 2457. In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. 0000251281 00000 n Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. 0000128800 00000 n (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. I purchased their additional cancellation insurance for 9. 0000190769 00000 n The expiry date of your e-voucher is the deadline for redeeming it. 0000274378 00000 n Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. 0000128070 00000 n It is your responsibility shortly before you travel to check for any changes to the timings for your train. DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? 50% of the cost of the affected leg as a cash refund. Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000203483 00000 n 0000272302 00000 n Eurostar tickets are subject to availability, which may be limited. Yes, if you live in the UK. FCA authorisation can be checked on the FCA register at. 0000196489 00000 n Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. 0000213126 00000 n 0000206901 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000275984 00000 n 0000206026 00000 n 0000021274 00000 n Imitation or toy guns that have the appearance of a genuine weapon. 0000118903 00000 n Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. 7. This does not apply to battery powered mobility scooters which are allowed. 0000056968 00000 n Find separate cover which specifically covers repatriation back to the UK. We have teamed up with Allianz Global Assistance to provide travel insurance About us . you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. There will be limited capacity available and the ability to make reservations will be subject to availability. 0000071676 00000 n 25. 0000108035 00000 n InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. So you would be covered within the EEA with your NHS coverage. Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. Don't forget to check your spam folder if you can't find the email. Prohibited and Controlled LuggageYou may not take with you as accompanied luggage on Eurostar trains: 46. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. Mondial Assistance (UK) Limited FCA . 0000118726 00000 n If you travel to a station different to that specified on the ticketIf you wish to use your ticket for a station other than the one for which it is valid, you will have to pay the appropriate full fare for the additional portion of the journey. 14. 0000211337 00000 n 0000276772 00000 n Call Eurostar customer service from the UK at (044) 03432 186 186. ticket you should call Eurostar. Your options are: 30% of the cost of the affected leg as a Eurostar e-voucher, 60% of the cost of the affected leg as a Eurostar e-voucher, 75% of the cost of the affected leg as a Eurostar e-voucher, 25% of the cost of the affected leg as a cash refund, 50% of the cost of the affected leg as a cash refund.
eurostar cancellation insurance