Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? I was patient before. The most recent Spectrum outage reports came from the following cities: I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. I filled and reseeded and you wouldn't even know it was there. Thats exactly what happened to Carole Meyer in Fishers. I had my yard marked for utilities before digging for new landscaping(trees, etc). First, call the service provider's phone number listed on your bill. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. . If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Let us know if you find downed or uncovered wires or cables in your area. Before posting a new question, please check out our. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Why does this exterior paint keep blistering? ', referring to the nuclear power plant in Ignalina, mean? Your dispatch is the problem, undersized and a separate dept. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. It is the second largest cable operator in the United States. If wires are coming in off a pole, the very top wires are Pepcos, she said. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. @GetSpectrum what the hell!!! Please send me a private message and include your full name so I can assist you. and our rev2023.4.21.43403. Call 800.288.2020 and select Repair. $55 in monthly increases over less than four years. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. On whose turn does the fright from a terror dive end? For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Never dig before calling the state number. Williams suspects the cable is Comcasts because the cable is above ground. Realtime status of outages and problems with service providers. Ensure you are first signed in, then you will see an icon at the top right of your page. You can click my name (ComcastJoeTru) to view my profile and send me a private message. There's no good answer on why the burying of cables is sometimes forgotten. Can someone explain why this point is giving me 8.3V? @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. We can most definitely take a further look at this issue. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. One box was for phone service, the other for cable. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. Type your message in the text area that appears at the bottom of the window and hit enter to send. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. Your dispatch is the problem, undersized and a separate dept. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. STOP WITH THE EMERGENCY ALERT SYSTEM!! It is the second largest cable operator in the United States. An underground cable line normally brings Xfinity services to your home. In the last three months, how would you rate Spectrum? @GetSpectrum SERVICE IS ******* ***. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Shameful. Latest outage, problems and issue reports in social media. Last problem: April 29, 2023 at 5:33 p.m. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. You may want to contact Verizon to report low hanging cable lines. Hi dan999999. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. No one has been out to my property to address the downed exposed lines. After completing this captcha request, you can continue to access the site as normal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Find out what is going on. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. What happens when the person who buys your house calls for a locate? Frustrations? Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. @ChrisCudmore, they would then mark the new location. The cable goes from the pole in my backyard to my neighbor's house. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. My hardline connection to my PC never has connection issues. In 2016 Spectrum acquired Time Warner Cable. Having problems? How to combine several legends in one frame? Some utility companies mark or paint their lines. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Please enable Cookies and reload the page. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. They'll come mark their lines. How ******** are ppl supposed to work from home if the service dont work!??? If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Pepco has pictures on its website that can help you identify the power-system components. I must say the third young man was very helpful and didn't try to pawn me off on someone else. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. 3+ month old thread being closed due to age. All numbers are for sales or troubleshooting services. @Ask_Spectrum we are trying to watch the congressional hearing!!! STOP WITH THE EMERGENCY ALERT SYSTEM!! @GetSpectrum The WORLD has a pandemic and you raise rates? According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. Where is the line down? As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. If it was gas, electric, or plumbing, I would say not to touch it. "Signpost" puzzle from Tatham's collection. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Generally, you'll have to pay the utility to move it. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Very reliable. @GetSpectrum Your letting me down! paulbfagan 3 yr. ago True! Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Useful comments include a description of the problem, city and postal code. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. So, what can you do if youre dealing with an unburied cable in your yard? From there, click the 'New Message' icon. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? The price of my internet only service was bumped up in the middle of this pandemic. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Terrible service I want a credit for the downtime and the poor service. The cable goes from the pole in my backyard to my neighbor's house. @Ask_Spectrum is there an internet outage in 40214 zip code? , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? The question will be if enough slack is in the line to even move it a few feet away from the tree. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Making statements based on opinion; back them up with references or personal experience. It only takes a minute to sign up. We miss Time Warner. Very reliable. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Who has the worst service. Custumor service pretty much gave me an "oh well, that's what it is" response. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? What does 'They're at four. Is it in the street, your yard, etc.? Hello, @user_ff2852. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. That said, cable lines tend to be buried fairly shallow. Crumbling concrete porch? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? How can I pause and rewind live TV using the Spectrum TV app? All rights reserved. Question About Spectrum Voice (Landline) Caller ID Information? And I have a very loud mouth. Thank You. Nonbinary student banned from prom for wearing a suit. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. To see the lineup available at your location, click here. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The third picture shows two boxes and more wire tangles. Privacy Policy. . Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Let us know. ET. that's ridiculous and you won't be keeping me as a customer. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. @GetSpectrum internet out twice today so far. A tree in my back yard has two large branches resting on the phone/TV cables. ^JC, We are glad that this working and apologize for the inconvenience. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Thanks for contributing an answer to Home Improvement Stack Exchange! Please send us a Private Direct Message so that we can get started on addressing this concern. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Add a comment. Leave a message in the comments section! Advertisement. Disappointed and concerned. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. And its a new box. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. It's not my router. @Ask_Spectrum outage again in Brooklyn. power is back on but no internet. @GetSpectrum The WORLD has a pandemic and you raise rates? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Typically there is contact information on the pole itself referencing who "owns" the pole. The smaller wires were for phones and cable-connected TV and Internet. Check back often for a reply in this thread from a Comcast Official Employee. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. @GetSpectrum what the hell!!! We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. -JB. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. -HB, I understand the frustration that issues on the account can cause. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. This **** goes out MULTIPLE TIMES a day! It looks like you're new here. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Thank you for making this comment and letting us know about this line. Are you able to view a service point for local cable tv service in either direction? -HB, I understand the frustration that issues on the account can cause. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Learn more about Stack Overflow the company, and our products. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. If you have any tips or frustrations you wish to share, please leave a message in the comments section! After spending 45 minutes and 3 service people, I am exhausted. If you have any tips or frustrations you wish to share, please leave a message in the comments section! 2. There was a service technician in our neighborhood a couple of weeks ago. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Useful comments include a description of the problem, city and postal code. My home has a similar issue with both Spectrum cable wires and . Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Enter another ZIP to see info from a different area. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! @Ask_Spectrum outage again in Brooklyn. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. He would also remove the phone and cable boxes and all the wiring once connected to those services. @GetSpectrum Your letting me down! Now I'm furious. Sign in or register to get started. Plot a one variable function with different values for parameters? Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. Verizon service typically comes in underground, he said. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. I have tickets in and it has been two months. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Cookie Notice Keep your trenches or holes at least 18 inches away from 811 markings. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Google "State call before you dig" and call that number. How to combine independent probability distributions? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Share them here. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Spectrum tech caused this and just left, who does that? But comm lines on your property are easy enough to move a foot or so to the side. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Thanks for escalating this Rustyben. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site.
cable line down in yard spectrum