stubhub refund policy

Did you find it helpful? Enjoy!Make sure we land in your inbox, not your spam folder. The independent blog of New York University. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. Yes, StubHub is both reliable and offers a refund policy. Our Standards: The Thomson Reuters Trust Principles. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. Scan this QR code to download the app now. This practice was implemented in early 2020. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. No. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . If these are not available, you will likely get a full refund. Click here to explore your options! McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". Factbox: Why are Hollywood writers threatening to strike? The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Enjoy! Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. How rare is this, actually? Give them any information they may need. and would like to return it? So you don't think it's possible the original buyer got refunded and we just don't know about it? Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Full buyer Terms & Conditions here. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Make the best possible case for yourself. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. StubHub Return Policy [Quick Information]. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Phone Call 1-866-788-2482. 7 calle 1, Suite 204 Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Re: Refund? Offers may be subject to change without notice. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. That is a great question. How Can I Request a Refund for a StubHub Ticket? Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. You can resell your ticket using either an app or a PC. Required fields are marked *. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Customerscomplained to the media andfiled lawsuits. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Colorado Attorney General Phil Weiser joined nine other . Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. StubHub changed its refund policy about a month ago. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . Looking to sell? If it is postponed/rescheduled, the tickets are still valid. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. The issue happened on the day of the festival so I did not have the option to address it in advance. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. All quotes delayed a minimum of 15 minutes. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. StubHub stopped guaranteeing cash refunds. Events postponed or rescheduled won't be refunded, Fowlks said. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Opinions expressed are those of the author. and our Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Reply anytime to let us know how we can improve. StubHub vs Ticketmaster refunds & ticket protection. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Listings are removed without . Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The original purchase has aged off my account history. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. After the switch, you will enter the email address you use to access the community in order to reset your password. Customers can keep their credits if they like. Sorry we couldn't be helpful. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub has the final decision on whether or not you will receive a refund. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. This may include details from your tickets (so be sure to keep them), or information from the event venue. The industry leader for online information for tax, accounting and finance professionals. From that StubHub wallet page you can request a refund instead of keeping the credit. You never know when you might find yourself financially strapped - the good news is you have options. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Decide on a ticket price and how you will be repaid. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Click your state to see if you qualify! StubHub Refund Policy - When The Event Is Postponed Or Canceled. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. https://money.com/stubhub-refunds-covid-19-cancellation/. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Select Sell tickets from the three dots. StubHub's return policy is called the "FanProtect Guarantee". You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Subscribe for full access to The Hollywood Reporter. The . Had a concert canceled because of COVID-19? "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. We will process the refund to your original payment method within 5 days. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Reddit and its partners use cookies and similar technologies to provide you with a better experience. At the same time, buyers expect immediate refunds. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. At the event, tickets were discovered to be invalid. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. 100 % Guarantee my ass. Call us during our business hours. Let us teach you the major money lessons you NEED to know.

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